Shipping and return policy (UTD)
SHIPPING
Delivery fees
- Standard shipping is free in Canada with all orders over 100$
- Bike delivery in Montreal is 8$ *
- Standard shipping in Quebec is 10$ - Express is 15$
- Standard shipping in Canada is 12$ - Express is 18$
- Standard shipping in the United States is 15$
- Standard shipping for international addresses is 25$ without tracking number and 60$ with tracking number
- Pick up at the workshop: FREE
* Monday to Friday from 9am to 5pm. Don't hesitate to give us your job address!
Online orders are handled within 3 to 5 working days.
Pick up at the workshop (appointment only)
We're offering you the possibility to come pick up your online purchases at our workshop, which allows you to avoid delivery fees. You will be able to select that option at checkout. It is mandatory to make an appointment to pick up your package as soon as possible. It often happens that we are outside the studio: we wouldn't want you to run into a locked door. Use our calendar here!
RETURNS
We accept returns and exchanges within a period of 14 days after the receipt of the delivery on regular priced items. Items on sale are exchangeable only within a period of 14 days after the receipt of the delivery and admissible for a store credit that will be send by email after the receipt and acceptance of the returned item. Both regular priced and on sale items must be intact and still tagged with the initial label. Almost Perfect Ones items are final sales.
Returns from United States or countries other than Canada should be identified on the custom declaration as "returned goods" and not merchandise. If wrongly labeled, custom charges will be applied upon receipt and will be deducted from the refund amount.
We reserve the right to refuse any return that does not meet these conditions. We will allow ourselves to charge restocking or cleaning fees depending on the condition of the item.
Examples of conditions under which returns are refused:
Washed clothes, clothes covered with animal hair, stretched clothes, clothes with a strong odour, clothes stained with make-up or deodorant, etc.
How to return your package?
For return and exchange you can send your package at the following address:
160 Saint-Viateur Est, suite 806,
Montreal, Qc,
Canada,
H2T 1A8
The customer is responsible for return shipping charges.
We strongly encourage you to write to us. If you have any questions, we will be happy to guide you in making the best choice for you. Please, contact us at info@odeyaloclothing.com. We are committed to the full satisfaction of our customers. We will be pleased to answer your questions about our products and help you to make them fit.